Frequently Asked Questions

Everything you need to know about shopping with WOODstack.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that certain limited-release footwear may be final sale.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are the products on WOODstack authentic?

Yes, we are an authorized retailer for all brands we carry. Every product is 100% authentic and sourced directly from the manufacturers.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Can I cancel or modify my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing the order, but modifications cannot be guaranteed once processing begins.